Refund & Return Policy
Our promise
If you don't enjoy your first order, tell us within 7 days of delivery and we will refund it. You don't need to send the pouch back.
That's the whole promise. Everything below is the detail.
1. Taste guarantee (first order)
Applies to your first order with AL Rehmat Fresh.
- Contact us within 7 days of delivery
- Tell us which mix and what you didn't like, a sentence is enough, and it genuinely helps us improve the blend
- We refund the full product value
- No return shipment required. Keep or discard the pouch as you prefer
- One taste-guarantee refund per customer / per delivery address
2. Damaged, wrong, or spoiled items
If your parcel arrives damaged, incomplete, incorrect, or the product is spoiled, we replace or refund it in full, first order or fiftieth.
Report within 48 hours of delivery and send us:
- Your order number
- A photo of the outer parcel
- A photo of the affected pouch, including the batch and best-before printing
We arrange a free replacement or a full refund including any delivery charge you paid. We do not ask you to pay return shipping on our mistake.
4. Order cancellation
- Before dispatch: cancel any time for a full refund, no questions. Call or WhatsApp 0300 3302139.
- After dispatch: we can't recall the parcel, but you may refuse delivery. Refused cash-on-delivery orders cost us the courier's round-trip charge, so please cancel before dispatch if you've changed your mind. Repeatedly refused COD orders may mean we ask for advance payment on future orders.
5. How refunds are issued
| You paid by | Refund method | Timeline |
|---|---|---|
| Cash on delivery | Bank transfer / EasyPaisa / JazzCash to your nominated account | 3–5 working days from approval |
| Card or online payment | Reversed to the original payment method | 5–10 working days, depending on your bank |
Once approved, we notify you by WhatsApp or email. If a card refund hasn't appeared after 10 working days, contact your bank first, then us, we'll send you the transaction reference.
6. How to start a claim
WhatsApp 0300 3302139 or email info@alrehmatfruitfarms.com with your order number and a photo where relevant. We reply within one working day, 9 AM – 9 PM Monday to Saturday.
